Your appointment is very important to all members of our team at Lana’s Organic Day Spa. Please arrive 10 minutes prior to your scheduled appointment time. A late arrival will deprive you of treatment time as we end all appointments on time to respect the next scheduled guest. We ask that all guests supply a credit card to have on our files. Please give 24-hour notice to reschedule or cancel your appointment. Notification given less than 24 prior to appointment time or failure to show up for your appointment will result in a 100% charge of the reserved service amount. Gratuity is not included.